Terms and conditions

RETURNS REQUESTS
All  return requests must be approved and receive a Return Goods Authorization number.  Contact our office to request an RGA number, RGA will be given under the following terms:.
* Shortages or damaged goods must be reported with 7 days of order delivery.
* Display fixtures are not sold without products to fill the display - Orders for empty display racks/Fixtures will be cancelled.
 * Returns from customers are only approved in case our sales person is actively ordering for the customer. Self ordering customers have no return privileges.
* Returns are only accepted from active customers buying and reordering monthly using our Sales person for ordering. Customers actively serviced by our sales reps are approved for a maximum of 3% of the customer's annual purchases, Returns above this percentage will not be accepted.
*Locations doing a lobby reset or closing down have no return privileges - returns are only accepted for actively ordering customers.
• Products to be returned should be carefully packed  and include an itemized list. Please include  your account name, account number and complete address of your location.  Credit will be issued after verification of merchandise is received.
* We only accept returns of sellable items.  Returns of used, damaged, open packs are not acceptable and no credit will be issued for them.
 • Merchandise  returns may be subject to a restocking fee of 20% to 30%..
• All returns for credit on account, no cash refunds will be issued.
* Snacks, food, Vending items, Parts and Supply items and other perishables are not returnable - no credit will be issued for those items.
PAYMENT TERMS
• We offer terms based on Customers credit history, with approval of a signed and completed credit application.
 • We gladly accept MasterCard, Visa and American Express with a signed credit card agreement.
• All  accounts require a State Resale Certificate  number to be on file.
Download PDF Credit Application Form
FREIGHT
• Freight  is prepaid on orders of $350.00 or more for retail items. Fixtures, vending products, industrial products, car wash parts and car wash supply items are subject to freight charges regardless of minimum $350.00 purchase.
 •  Minimum order is $75.00.
PRICES
• Please consult our price list.
• Although  we endeavor to maintain prices for the term of this catalog, we may be forced to adjust certain  prices during the year.  Orders will be invoiced at the prices prevailing at the date of shipment.